Enterprise AI
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Jeff Fettes — Why Most CX AI Pilots Fail at Scale
Jeff Fettes argues that the real challenge in customer experience AI is not building smarter models but defining clear operational boundaries for what AI agents are allowed to do.…
Glen Tullman — Consumer-Directed Care and the Rise of AI-Powered WayFinding in Healthcare
As healthcare grows more fragmented and costly, Transcarent CEO Glen Tullman explains why consumer-directed platforms powered by generative AI are emerging as the next structural…
Casey Hite — Engineering Predictable Access in AI-Driven Healthcare Operations
Casey Hite explains how fragmented insurance workflows are becoming the proving ground for AI in healthcare operations, and why real-time validation, disciplined automation, and…